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  • Self Build Insurance from Protek - Site Insurance & Structural Warranty - On Line Quote
  • Self Build Insurance from Protek - Site Insurance & Structural Warranty - On Line Quote

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Coronavirus

Protek’s response to the government’s plan for dealing with the spread of Coronavirus Covid-19

We are following government advice during the coronavirus outbreak as we have a duty of care to our staff members, surveyors and clients. This means we are doing everything we can to ensure its business as usual. While our offices remain open, our people may be misplaced due to either self-isolation or government restrictions on travel etc., We are endeavouring to do everything we can to continue handling current matters seamlessly.

In order to help us provide as an effective service as possible, please note the following:

Site Inspections

Protek’s contracted Surveyors or Protek’s partnered Building Control Surveyor may not be in a position to send a surveyor to site to carry out a scheduled inspection for the reasons identified above. Each surveyor will be following their own organisation’s risk assessment policy with regards to inspections of specific properties while taking into account up-to-date government advice.
Clearly we do not wish this to hold up your progress if you are still building on site, so it’s important you communicate with your surveyor, whose decision it always is whether to carry out a site survey or accept your photos instead. To alleviate any issues during this period we ask that you photograph all elements of the works in detail and upload them as required by your surveyor to:

PLEASE DO NOT UPLOAD PHOTOGRAPHS WITHOUT SPEAKING TO YOUR SURVEYOR FIRST.

Customer Image Upload Facility

Your surveyor will be notified of the arrival of the photographs and will, where possible carry out a remote inspection. It is important you maintain direct communication with your surveyor during this period as they may be very specific about the photos you need to send.Our guidance for key stage inspection photographs explainswhich photos are needed at each of the 4 standard key stages. Surveys at other times should at least include any of these elements visible at the time. Clients utilising the Building Control partnering arrangement MUST liaise closely with Building Control as their requirements take precedence.

Your surveyor will be notified of the arrival of the photographs and will, where possible carry out a remote inspection. It is important you maintain direct communication with your surveyor during this period as they may be very specific about the photos you need to send.

Your surveyors contact details are on your site inspection record.

In order to upload the photographs, you will need to log in using your project reference AND Site Postcode.

  • Please bear in mind that this service has been created as a simple solution to keep you building.
  • It is imperative that you use your correct project reference and postcode when uploading photos – references are shown on all Protek documentation.
  • Images uploaded will be flagged to your surveyor who will utilise them to carry out a remote survey where possible.
  • This process will not replace a completion inspection which must be site based.

Self-Build Quotations and Customer Service

Go online at www.protekselfbuild.co.uk and complete the online process. If your enquiry concerns an existing quotation or referral please call

0333 456 8030

Customer Service

For ongoing servicing of your warranty: Please email customerservice@protekwarranty.co.uk  This is the quickest way to get matters dealt with. 

Alternatively call 0333 456 0404

Claims

  • New Claim Notifications: Please call Customer Services on 0333 456 0404

  • Ongoing Claims: If you wish to discuss an ongoing claim, please call the loss adjuster appointed to your claim.

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SELF BUILD INSURANCE & STRUCTURAL WARRANTY

Contact Us

Protek Group Limited,
Unit 2, Enterprise Way,
Edenbridge,
Kent,
TN8 6HF.

Tel: 0333 456 8030

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Protek Group Limited, Registered Office: Blenheim House Bridge Street, Guildford, GU1 4RY, Company Number: 09616620

Protek Group Limited is an Appointed Representative of Arthur J. Gallagher (UK) Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AW. Registered in England and Wales. Company Number: 1193013.

THIS INFORMATION MAY BE CHECKED ON THE FCA’S REGISTER BY VISITING THEIR WEBSITE OR CONTACTING THEM ON 0845 6061234.

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Financial Ombudsman Service
Should you have cause to complain, and you are not satisfied with our response to your complaint, you may be able to refer it to the Financial Ombudsman Service, which can be contacted as follows: The Financial Ombudsman Service Exchange Tower, London, E14 9SR | Tel: 0800 023 4567 or 0300 123 9 123 | www.financial-ombudsman.org.uk

Online Dispute Resolution platform
Consumers wishing to complain about a policy sold online can register the complaint using the Online Dispute Resolution platform (ODR) at https://ec.europa.eu/consumers/odr/