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How we handle complaints

We value our relationship with you and we welcome feedback on the service you receive from us. Please tell us if you are dissatisfied with part of our service so that we can improve our products or services. Our aim is that you should benefit from a high quality service using our experience and breadth of insurance broking expertise. We always try to provide a high standard of service but if you ever have cause to complain, please do so by contacting your usual Protek representative by whatever means is convenient to you, or write to:

Protek Group Limited
Unit 2 Enterprise Way
Edenbridge
Kent
TN8 6HF

Email: customerservice@protekwarranty.co.uk
Tel: 01732 865 281

We will acknowledge written complaints promptly. Our complaints procedure is available on request.

If you feel that we have not been able to resolve the matter to your satisfaction, after this process you may have the right (subject to eligibility) to refer your complaint to the Financial Ombudsman Service; this address is:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Telephone: 0800 0234 567 (from landline)
Telephone: 0300 123 9 123 (from mobile)

Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk

Whether or not you make a complaint to us and/or refer your complaint to the Financial Ombudsman Service, your right to take legal action will not be affected.

Other territories

Other territories may also offer complaints and dispute resolution arrangements that we are required to follow where we are held to be doing business there.

 

SELF BUILD INSURANCE & STRUCTURAL WARRANTY

Contact Us

Protek Group Limited,
First Floor, Marlbridge House,
Enterprise Way, Edenbridge,
Kent,
TN8 6HF.

Tel: 0333 456 8030

 
 
 
 
 
 
 
 
 


 

Protek Group Ltd is an Appointed Representative of Steve Wassell Insurance Management Ltd which is authorised and regulated by the Financial Conduct Authority. Protek Group Limited FCA Reg. No. 805468. Steve Wassell Insurance Management Limited FCA Reg. No. 231905

Protek Group Ltd registered office: First Floor, Marlbridge House, Enterprise Way, Edenbridge, Kent, TN8 6HF. Registered in England and Wales. Company Number 09616620.

THIS INFORMATION MAY BE CHECKED ON THE FCA’S REGISTER BY VISITING THEIR WEBSITE OR CONTACTING THEM ON 0845 6061234.

CLICK HERE TO VIEW OUR PRIVACY AND COOKIE POLICY

CLICK HERE TO VIEW OUR LEGAL & REGULATORY POLICY

Financial Ombudsman Service
Should you have cause to complain, and you are not satisfied with our response to your complaint, you may be able to refer it to the Financial Ombudsman Service, which can be contacted as follows: The Financial Ombudsman Service Exchange Tower, London, E14 9SR | Tel: 0800 023 4567 or 0300 123 9 123 | www.financial-ombudsman.org.uk