Call us now: 0333 456 8030

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  • Self Build Insurance from Protek - Site Insurance & Structural Warranty - On Line Quote
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  • Self Build Insurance from Protek - Site Insurance & Structural Warranty - On Line Quote

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How to make a claim

Need to make a claim?

Call us on 0333 456 0404 or email claims@protekselfbuild.co.uk.

Please ensure you have read the claims procedures contained in your policy wording and are aware of the excess applicable. This will be shown on your Insurance Certificate.  If you are unsure as to whether you need to make a claim, please call our customer service team for further assistance. 

In times of wet and windy weather, the insurers claims team will receive a significant increase in the number of calls. So you may face increased waiting times before your call can be taken.

If you have suffered a loss or damage please do the following:

  • Complete the downloadable claims form and email it to our customer service team as directed on the form.
  • Attach photographs of the damage caused, it may help with the settlement of a valid claim.
  • Preserve any property which might prove necessary as evidence for examination by the Insurer’s representative.
  • If you have experienced a theft, it is important you report it to the police as we will need the crime reference number.
  • Importantly: Take all reasonable steps to minimise further loss or damage. Reasonable costs and expenses will be considered as part of a valid claim, so please keep all receipts and records. 

Protek Claim Form

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SELF BUILD INSURANCE & STRUCTURAL WARRANTY

Contact Us

Protek Group Limited,
Unit 2, Enterprise Way,
Edenbridge,
Kent,
TN8 6HF.

Tel: 0333 456 8030

 
Protek Self Build are a member of NaCSBA
 
 
 
 
 
 
 
 


 

Protek Group Limited, Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AW, Company Number: 09616620

Protek Group Limited is an Appointed Representative of Arthur J. Gallagher (UK) Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AW. Registered in England and Wales. Company Number: 1193013.
Gallagher is the brand name of the Arthur J. Gallagher group of companies.

THIS INFORMATION MAY BE CHECKED ON THE FCA’S REGISTER BY VISITING THEIR WEBSITE OR CONTACTING THEM ON 0845 6061234.

CLICK HERE TO VIEW OUR PRIVACY AND COOKIE POLICY

CLICK HERE TO VIEW OUR LEGAL & REGULATORY POLICY

Financial Ombudsman Service
Should you have cause to complain, and you are not satisfied with our response to your complaint, you may be able to refer it to the Financial Ombudsman Service, which can be contacted as follows: The Financial Ombudsman Service Exchange Tower, London, E14 9SR | Tel: 0800 023 4567 or 0300 123 9 123 | www.financial-ombudsman.org.uk

Online Dispute Resolution platform
Consumers wishing to complain about a policy sold online can register the complaint using the Online Dispute Resolution platform (ODR) at https://ec.europa.eu/consumers/odr/