Manage your structural warranty journey online
This fantastic new feature, which has been built specifically for our structural warranty customers, became fully operational on the 1st May 2023 . It allows customers to view and manage their structural warranty online, in real time.
Following each inspection, the inspection report and development tracker will be viewable online. The tracker will highlight any issues arising which may require additional information. You will then be able to upload the requested evidence, documents or commissioning certificates directly to your tracker. This will make it easy for you to see what is required and very simple for the auditor to close out any items arising.
The status of any information you have submitted will then be viewable in real time. You will be able to track the progress of your policy from purchase right through to completion of the project.
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Protek will continue to email copies of your reports and development tracker as normal. However, we will be encouraging our customers to make the most of the new feature. Going forward we ask that customers submit any requested evidence by uploading the files via their online portal going forward.
If you have any questions about this new function, or you experience any problems when using it, please contact our Customer Service Team on 0333 456 0404.